Refund policy
RETURN AND REFUND POLICY
Compressor Parts Central, operated by Compressor Services, accepts eligible return requests made within 30 days after delivery.
RETURN ELIGIBILITY
To qualify for a return, the product must be unused, uninstalled, unaltered, and in the same condition in which it was received. It must include the original packaging, labels, documentation, and all included components. Proof of purchase is required.
Before returning anything, email parts@compressorservices.net to request return authorization. Approved returns must be sent to:
Compressor Services
5723 Weatherstone Way
Johnsburg, IL 60051
Items returned without prior authorization may be refused. Please package returns securely and use a trackable shipping method.
RESTOCKING AND SHIPPING CHARGES
Once an order has shipped, approved returns are subject to a 25% restocking fee. Original shipping and handling charges are non-refundable. The customer is responsible for return shipping unless the return is due to an incorrect item supplied by us or a verified product defect.
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Any filter that has been used for any period of time
• Products that have been installed, connected, energized, operated, modified, contaminated, or damaged after delivery
• Opened oils, lubricants, chemicals, fluids, sealants, or other consumable products
• Special-order, custom, made-to-order, or non-stock products
• Clearance or final-sale items
• Hazardous materials, flammable liquids, gases, and items restricted from return shipment
• Gift cards
Electrical and control components must remain unused and uninstalled to qualify for return. Product warranty claims are separate from returns and are evaluated under the applicable manufacturer warranty.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact parts@compressorservices.net within 5 business days of delivery. Include the order number, part number, a description of the issue, and clear photographs of the product and packaging. Keep all packaging while the claim is being reviewed.
CANCELLATIONS
Contact us as soon as possible if you need to cancel an order within 24 Hours. We will make a reasonable effort to stop shipment, but cancellation is not guaranteed after 24 Hours. Once an order has shipped, it is handled under this return policy, including the 25% restocking fee when applicable. Special-order and custom items may not be cancelable once processing has begun.
EXCHANGES
To obtain a different product, request authorization for the eligible return and place a separate order for the replacement item. This helps avoid delays and inventory conflicts.
REFUNDS
Returned products are inspected before a refund is approved. Approved refunds are issued to the original payment method, less applicable restocking fees, shipping charges, and other authorized deductions. Please allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may require additional time to post it. If more than 15 business days have passed since approval, contact parts@compressorservices.net.
Questions about returns may be directed to parts@compressorservices.net or (847) 497-9750.